Shipping and tracking

SHIPPING, RETURNS and EXCHANGES

Shipping

We are now pleased to offer USPS as our preferred carrier and are now able to ship to P.O. Boxes.

We ship within the US and its territories.

Free Shipping Offer Details

Free ground shipping offer is valid within the contiguous United States with any order totaling $100 before tax and shipping.

Orders totaling $100 before tax and shipping to Alaska and Hawaii are eligible to receive a $5 discount off shipping.

Returns


We hope you love your new purchase, but if something isn’t quite what you were hoping for, we are happy to accept returns!

It’s easy, we promise! There are just a few rules…

  • Returned items must be unworn and in the condition you received them in. Original tags should be attached.
  • If possible, place the item(s) in the original product packaging.
  • Complete the enclosed return card so we know how to handle your return.
  • For your convenience we have included a return shipping label. Use of this label will incur a $7.00 return fee which will be deducted from your refund.
  • If you choose not to use our label that’s okay! However, we do recommend purchasing a tracking number as we are not responsible for lost shipments.

Please send your return to:

Lyssé® Web Returns
8460 Bearing Dr, Ste 300
Indianapolis, IN 46268

Return Timing

  • It may take up to ten business days for the refund to be applied once we have received your return.
  • It may take up to three business cycles for the return credit to appear on your account.
  • We will credit your original form of payment on the order.

Exchanges

  • We would be happy to exchange your purchase for something you absolutely love. Complete the exchange portion of the return card and enclose with your return and we will take it from there.

Defective/Damaged Items

  • If you received a defective or damaged item, please contact us at 877.595.9773 or email us at service@lysse.com. We are open 24 hours a day, 7 days a week.