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FAQs

 Q: What is a Lysséntial?

A: We define Lysséntials as foundational wardrobe basics.  Lysséntials are pieces we carry year-round that we believe every closet needs; go-to jeans in a variety of washes, microfiber button down shirts in easy to layer colors, everyday leggings and tees. Click here to shop all Lysséntials!

Q: What makes Lyssé denim different?

A: Lyssé's signature knit denim delivers undeniable, body-hugging comfort.  Combined with breathability and 4-way stretch, our denim is travel friendly, machine washable, and wrinkle resistant.  You will NEVER go back to regular denim again!  Click here to shop Lyssé denim! 

Q: What is microfiber?

A: Our Lyssé exclusive microfiber fabric is breathable, stretchy, and lightweight. Our microfiber is 75% nylon and 25% elastane and features a 4-way stretch.  Holding its shape and wicking away moisture, it is sure to keep you comfortable all season long!  Click here to shop our microfiber! 

Q: Where can I purchase Lyssé? 

A: You are able to purchase Lyssé from hundreds of retailers throughout the United States as well as online. Click here to find a boutique near you!

Q: How should I care for my new jeans? 

A: Our knit denim can be cared for by washing separately in cold water, line drying, and using a cool iron as needed.

Q: How should I care for microfiber material? 

A: Our cooling Microfiber fabric can be cared for by washing separately on cold, line drying, and using a cool iron as needed.

Q: Do any of your products contain silicone, latex, or nickel?

A: We are happy to report that none of our products contain silicone, latex or nickel!

Q: How do I purchase a gift card? 

A: You can start by clicking ‘Gift Cards’ at the menu bar at the top of the screen.  Select the amount you want to purchase.  Once purchased, you'll receive a confirmation email containing a unique code to use for redemption at checkout. E-gift cards can be used on Lyssé.com only! This guaranteed people-pleaser will never expire or lose value.

Q: Is there a customer loyalty program?

A: Currently, there is no customer loyalty program. 

Q: How long will it take for my package to arrive?

A: Our fulfillment center is centrally located in Indianapolis, IN, so most order ship out in 3-5 business days.  If you haven't received your order in 10 business days, please contact customer service at service@lysse.com or call at 877-959-9773.  

Q: How can I track my package? 

A: An email with the tracking number will be provided once your package ships.  If you did not receive an email containing the tracking number, please contact customer service at service@lysse.com or call at 877-959-9773.

 

Returns

Q: How do I start a return?

A: Please visit https://lysse.returnly.com/ to begin the return process.

Q: How do I obtain a return label?

A: You can print our return shipping label by visiting lysse.returnly.com and following the returns process. You will receive a return label and packing slip via email. A fee of $8.00 will be deducted from the refund amount if you use our return label. If you choose not to use our return label, that’s okay! However, we do recommend purchasing a tracking number as we are not responsible for lost returns. Return to the address below if using your own return carrier. Returns sent back to us by your own carrier must be received at our Distribution Center within 30 days of the order date to receive a refund to your original form of payment.

9955 Westpoint Dr Suite 120
Indianapolis, IN 46256

Items marked down 50% or more from their original retail price are final sale and cannot be returned or exchanged. If these items are shipped back to us our team will ship them back to you.

Q: Can I make an exchange instead of a refund? 

A: We are hoping to make this feature available in the near future, however, exchanges are not currently supported by our online returns process. If you would like to exchange your current item for a different size or color, please return your unwanted item and place a new order for the item you would like in exchange.

Q: How many days does it take to get my refund?

A: Once your returns are received at the warehouse, our team diligently works to process your order.  Your refund will be issued to the same form as the original payment within 10-15 days of receiving your return order. We can only accept returns if the merchandise was directly purchased from lysse.com. At this time, we cannot process returns from retail stores and other online retailers.

If you haven't heard back from us about your refund within 10-15 business days from the time your package reaches our warehouse, call us at 877-959-9773 send us an email at service@lysse.com. We appreciate your patience!

Q: Can I return more than one order in the same parcel? 

A: Yes! We charge an $8.00 non-refundable flat rate fee per return. Multiple items can be included in one return. If possible, place the items in one package and include the packing slips inside with the items you need to return.

Q: What if I received an incorrect or damaged item? 

A: If you've received an item which isn't quite right, please reach out to us! You can contact customer service by email at service@lysse.com or call us at 877-959-9773. Please note that customer service hours are 8 AM – 12PM EST.

Q: Can I change or cancel my order?

A: If you need to cancel or change your order for any reason, there are varying time limits depending on the status of your order. Please email service@lysse.com or call at 877-959-9773 as soon as possible and we will do our best to accommodate any changes or cancellations. 

Q: What is your return address? 

A: 9955 Westpoint Dr. Suite 120, Indianapolis, IN 46256

Q: What does final sale mean?
A: Final sale means the items are not able to be returned our refunded. Items marked down 50% or more from their original retail price cannot be returned. If these items are shipped back to our facility our team will ship them back to you.