We hope you love your new purchase, but if something isn’t quite what you were hoping for, we are happy to accept returns!
It’s easy, we promise! There are just a few rules…
- You have 30 days from the date of purchase to return an item.
- Exchanges are hassle-free & free of charge! Returns for a refund will incur an $8 shipping fee that will be deducted from your total refund amount (multiple items could be included in one return).
- Returned items must be unworn and in the condition you received them in. Original tags should be attached.
- If possible, place the item(s) in the original product packaging.
- For your convenience you can print your own your return shipping label from our website, visit https://lysse.loopreturns.com/#/ to start a return.
- If you choose not to use our label that’s okay! However, we do recommend purchasing a tracking number as we are not responsible for lost shipments. Return address: 9955 Westpoint Dr Suite 120 Indianapolis, IN 46256
- Any items marked down on our sale tab will be final sale and cannot be exchanged or refunded. If these items are shipped back to our facility we will ship them back to you.
Holiday Return Policy: All orders placed between November 1st & December 25th 2023 are eligible for our extended holiday returns policy. Returns on qualifying orders will be accepted through January 21st, 2024.
*Please note that all shipping charges are non-refundable.
You can start a return at anytime by visiting our returns portal.
When creating your return, you will be asked if you want to exchange, return, or shop for a different item. If choosing to exchange, you will not be charged for shipping. Click here to begin your exchange.
- Please allow 10-15 business days from the time we receive your return for refund processing.
- We will credit your original form of payment on the order.
If you received a defective or damaged item, please contact us at 877.595.9773 or email us at firstname.lastname@example.org. Our customer service hours are Monday - Friday from 9 am - 3 pm EST.