We hope you love your new purchase, but if something isn’t quite what you were hoping for, we are happy to accept returns!

It’s easy, we promise! There are just a few rules…

• US orders: You can start a return at anytime by visiting our returns portal. 
• International order:  To start the returns process, please use our Returns Portal  to receive a return label for your order.
• New, unused merchandise may be returned or exchanged within 30 days.
• For US orders: exchanges are hassle-free & free of charge! Returns for a refund will incur a $10 shipping fee that will be deducted from your total refund amount (multiple items could be included in one return).
• For international orders: We do not offer exchanges at the moment. 
• Returned items must be unworn and in the condition you received them in. Original tags should be attached.
• If possible, place the item(s) in the original product packaging.
• US Orders: For your convenience you can print your own your return shipping label from our website, visit https://lysse.returnrabbit.app/login to start a return.
• US Orders: If you choose not to use our label that’s okay! However, we do recommend purchasing a tracking number as we are not responsible for lost shipments. Return address: 9955 Westpoint Dr Suite 120 Indianapolis, IN 46256
• International orders: Each return must be sent separately. To ensure a smooth return process, only include items from a single order in each parcel. Each return shipment should use the designated return label provided for that specific order.
• Items marked down 40% or more will be final sale and cannot be exchanged or refunded. If these items are shipped back to our facility we will ship them back to you.

*Please note that all shipping charges are non-refundable.

Exchanges

US orders: When creating your return, you will be asked if you want to exchange, return, or shop for a different item.  If choosing to exchange, you will not be charged for shipping.  Click here to begin your exchange. 

International orders: We do not offer exchanges at the moment. 

Refund Timing

• Please allow 10-15 business days from the time we receive your return for refund processing.
• We will credit your original form of payment on the order.

Defective/Damaged Items

If you received a defective or damaged item, please contact via email service@lysse.com. Our phone line is currently undergoing maintenance and will be available again soon. Our customer service hours are Monday - Friday from  9:00 am - 4:00 pm EST.